Social media, wikis, document repositories and discussion forums increasingly play an important role in our workplaces. There is a lot of information out there, but do users know what information should be shared or what information is already available that could help them do their jobs better? KM governance establishes standards and guidelines that ensure the information that is shared is appropriate, pertinent, and easy to find. Come and listen to our experts as they share their best practices on setting up governance rules and guidelines to organize the chaos and dramatically improve the user’s experience.
Presentation Handouts: https://www.sla.org/wp-content/uploads/2013/05/KMGovernance_Cogliano.pdf