Sponsored by: Factiva 

Tuesday, June 11 • 2:00pm - 3:30pm
Crucial Confrontations

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By learning how to talk about violated expectations in a way that solves problems while improving relationships, you’ll improve individual, team, and organizational effectiveness.  The session is based on the best-selling book Crucial Confrontations:  Tools for Resolving Broken Promises, Violated Expectations and Bad Behavior by Joseph Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler.

Tuesday June 11, 2013 2:00pm - 3:30pm
Convention Center, Room 13

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