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Monday, June 10 • 10:00am - 11:30am
The Key Success Factor for Knowledge Management… What Else? Change Management.

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Change is inevitable, yet organizations and their employees typically find it difficult to adapt. Learn to use change management as part of a knowledge management strategy to effect change within the social infrastructure of the workplace. Knowledge sharing is not rewarded in many organizations, and a well-executed change management program may be required before taking on knowledge management efforts and/or achieving desired business outcomes. This session will explore change management solutions with a panel of KM practitioners who will share case studies, practical tips, and lessons learned on how best practices in change management can affect the success of knowledge sharing initiatives.

Presentation Handouts: 



Patti Anklam

Principal Consultant, Net Work

Ethel M. Salonen

Department Head, Information Services, The MITRE Corporation

Monday June 10, 2013 10:00am - 11:30am PDT
Convention Center, Room 8

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